brettscore: 3.2

Omni Shoreham

2500 Calvert Street NW, Washington, District of Columbia, United States
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  • Accessibility

    Category: Stay
    Address: 2500 Calvert Street NW
    District of Columbia
    United States
    Price Level: $$
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    Omni Shoreham

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  • Reviews

    One Review

    1. Tara A. Omni Shoreham
      Overall Rating:
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      There were a large number of issues that caused my visit to be painful and problematic, mostly related to wheelchair access. I will not stay at this hotel again, and I would be hesitant to stay at any Omni property without having someone survey it for accessibility for me.

      1. WiFi
      This is the one truly annoying issue that was not related to disability access. The wireless access was infuriating. I’d try to log on and the Omni network wouldn’t be visible. When it finally showed up, and I was able to log on, it kicked me off repeatedly. When I was able to connect, the response time was abysmal. This was true both in my room and in the lobby.

      2. Carpeting
      There were horrible, awful carpets throughout the hotel. The ADA requires that the carpeting in accessible rooms be low pile and that there be no pad or a thin, firm pad. The carpeting in the “accessible” room was not ADA compliant.

      However, I’m not sure how they expect guests with disabilities even to get to their rooms, since my room was about as far away from the elevators as it was possible to get, and I had to wheel across thick, plush, deeply padded carpets to get there. The carpeting throughout the hotel was deep pile, and heavily padded. It was incredibly difficult and painful to wheel over, something like trying to push through quicksand.

      3. Non-ADA compliant “accessible” room
      My room was supposed to be wheelchair accessible, but it certainly was not.
      a. Balcony: there was what appeared to be a nice balcony outside my room. However, there was a step down to it so I wasn’t able to access it.
      b. The desk in the room was not built to allow a wheelchair user to pull up to it and have their legs under it, so I had to sit at an angle to use my computer. Far from comfortable, and not ADA compliant.
      c. The desk chair was heavy and not on wheels. It blocked my access to the desk (such as it was.) Every day I hauled it painfully to another part of room, every day when I came back it had been put back in front of the desk. I left a note on the desk on my last full day in the hotel asking that the chair be left where I had placed it, and when I returned in the evening it was back in front of the desk.
      d. There was no shower bench in the bathroom when I arrived, so I had to request one. Which meant that I had to make an extra trip across the horrible carpet to let the person from housekeeping in to deliver it. It wouldn’t be a big deal for an able-bodied person, but it was a painful hassle for me.
      e. Toiletries in the bathroom were on a high shelf above the toilet, not within reach for someone in a wheelchair.
      f. The bathroom door was too narrow to be ADA complaint, only 29” wide clear opening. The door opened out against the curtains, so it couldn’t be opened fully and blocked a clear line of travel out of the bathroom. The narrow door, in conjunction with the high threshold hard made it hard to get in and out of the bathroom.
      g. The hairdryer was hanging on high hook on the bathroom door, out of my reach.
      h. The safe was on a high shelf in the closet, out of my reach.
      i. Extra blankets and pillows were on a high shelf in the closet, out of my reach.

      4. Inadequately trained staff
      While the staff clearly intended to be helpful, they obviously haven’t been trained on how to work with guests with disabilities. I got a lot of looks of pity, and a lot of unwanted touching by staff patting me on the shoulder, arm, and once on the head. I’m sure that it was kindly meant, but it was incredibly disrespectful and infantilizing.

      5. Poorly maintained room.
      The wall paper was bubbling up and peeling off in bathroom. There was a funny, musty smell in the room. I suspect that that the allergic reaction that I’m having was to whatever mold or mildew caused the odor.

      Overall, staying at the Omni Shoreham was painful and exhausting.

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